Morren Skin Science

Returns & Refunds

Last updated: September 2026

Returns are accepted within 14 days of delivery for unopened and unused products in their original packaging. For hygiene and product-integrity reasons, opened or used skincare and hair serum products are not eligible for return. Custom-formulated products are final sale unless damaged, defective, or fulfilled incorrectly.

Return eligibility

To be eligible for a return, all of the following must apply:

• The return is requested within 14 days of delivery.
• The product is unopened, unused, and in its original packaging with seals intact.
• You can provide proof of purchase — your order number or the email address used at checkout.

What we cannot accept

• Opened, used, or partially used skincare and hair serums, for hygiene and product-integrity reasons.
• Products returned without their original packaging, or with broken or missing seals.
• Returns received more than 14 days after delivery.
• Custom-formulated products, which are final sale unless damaged, defective, or fulfilled incorrectly.

Damaged, defective, or incorrect orders

If your order arrives damaged, is defective, or is not what you ordered, contact us within 5 days of delivery with your order number and photographs of the product and its packaging. We will arrange a replacement or a full refund, including the original shipping charge, and we cover return shipping in these cases.

How to start a return

Email [email protected] with your order number and the reason for the return. We will confirm eligibility and send return instructions within 1–2 business days. Please contact us before shipping anything back — returns sent without prior authorisation may not be accepted.

Return shipping

Return shipping is the customer's responsibility unless the return is due to damage, defect, or an error on our part. Please use a trackable service and keep your receipt. We cannot refund items that are lost or damaged on their way back to us.

Refunds

Once we receive and inspect your return, we issue refunds to the original payment method. Please allow up to 3 business days from inspection for the refund to be issued, and a further 5–10 business days for your bank or card issuer to post it to your account. Original shipping charges are refunded only where the return is due to damage, defect, or our error.

Refused and undeliverable packages

Packages refused at delivery, or returned to us as undeliverable because of an incorrect or incomplete address, are refunded for the product total less the original shipping charge. If the carrier does not return the package to us, we are unable to issue a refund.

Payment disputes

If something is wrong with an order, please contact us first. We can almost always resolve an issue faster than a bank or card dispute, and we will always confirm what we have done in writing.

Contact

For return or refund questions, email [email protected] with your order number. Morren Skin Science is part of KAM Research Solutions LLC.